hd44 Privacy Policy — How We Protect Your Personal Data

1. Introduction

This Privacy Policy ("Policy") describes how hd44 ("hd44", "we", "us", "our"), operator of the online gaming platform at hd44.io ("the Platform"), collects, uses, stores, and protects the personal data of individuals who visit, register on, or otherwise interact with the Platform. It applies to all players, visitors, and other data subjects whose personal information is processed in connection with hd44's services.

hd44 is committed to handling personal data responsibly, transparently, and in accordance with applicable data-protection principles. We process personal data only for legitimate, specified purposes, retain it for no longer than necessary, and apply appropriate security measures to keep it safe. This Policy is designed to give you a clear and complete understanding of our data practices so that you can make informed decisions about your use of the Platform.

This Policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy, both of which are accessible from the footer of hd44.io. Where this Policy refers to "personal data" it means any information that identifies or could reasonably be used to identify a living individual, directly or in combination with other data.

2. Data Controller

For the purposes of applicable data-protection law, hd44 is the data controller in respect of the personal data of players and visitors processed through hd44.io. As data controller, hd44 determines the purposes for which personal data is processed and the means by which that processing takes place.

If you have any questions about how hd44 processes your personal data, or if you wish to exercise any of the rights described in section 10 of this Policy, you may contact our Data Protection team at [email protected]. We aim to respond to all data-related enquiries within five business days.

3. Data We Collect

3.1 Registration and Account Data

When you create an account on hd44.io we collect the information you provide during the registration process. This includes your full name, date of birth, residential address, email address, mobile phone number, and your chosen username. This information is required to create and administer your account and to verify that you meet the eligibility requirements described in our Terms & Conditions.

3.2 Identity Verification Data

In order to verify your identity and comply with Know Your Customer (KYC) obligations, hd44 may ask you to provide copies of identity documents such as your National Identity Card (NID), passport, or driving licence, as well as proof of your current residential address. Where a player is from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or elsewhere in Bangladesh, the same verification requirements apply uniformly. Document images are processed securely and are not retained beyond the period necessary for verification and legal record-keeping.

3.3 Financial and Transaction Data

When you make a deposit or request a withdrawal on hd44.io, we collect transaction data including the payment method used (such as bKash, Nagad, Rocket, Upay, or bank transfer), the transaction amount in Bangladeshi Taka (৳), transaction timestamps, and reference numbers. We do not store full mobile banking PINs or complete bank account credentials — these are handled directly by the respective payment providers through their secure interfaces.

3.4 Usage and Activity Data

As you use the Platform, hd44 automatically records certain activity data. This includes the games you play and the betting markets you access, wager amounts, session durations, login timestamps, and navigation patterns within hd44.io. This data is used to personalise your experience, detect unusual account activity, and comply with responsible gaming obligations.

3.5 Device and Technical Data

hd44 collects technical information from the device and connection you use to access the Platform. This includes your IP address, device type and model, operating system version, browser type and version, screen resolution, and time zone. This information helps us deliver a stable and compatible experience across the wide variety of devices used by players across Bangladesh.

3.6 Communications Data

If you contact hd44's support team by email or live chat, we retain a record of that correspondence, including the content of your messages and any attachments you send. This record is maintained to ensure continuity of support and to track the resolution of any complaint or enquiry you raise.

4. How We Collect Your Data

hd44 collects personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make a transaction, participate in a promotion, complete a survey, or contact our support team.
• Automatically — through cookies, server logs, and similar tracking technologies when you visit or interact with hd44.io. See section 11 for full details of the cookies we use.
• From third parties — from our payment processing partners when they confirm the status of a deposit or withdrawal, and from identity verification providers when they return the results of a KYC check. We may also receive limited data from our game providers where a game session is initiated on their servers.

5. How We Use Your Personal Data

hd44 uses the personal data it collects for the following purposes:

• To create, maintain, and administer your player account on hd44.io.
• To verify your identity and confirm that you meet the eligibility requirements set out in our Terms & Conditions, including the 21+ age requirement.
• To process deposits and withdrawals in Bangladeshi Taka (৳) via bKash, Nagad, Rocket, Upay, and supported bank transfer channels.
• To personalise your experience on the Platform, including displaying games and offers relevant to your activity history where you have consented to this.
• To detect, investigate, and prevent fraud, money laundering, collusion, and other prohibited conduct as defined in our Terms & Conditions.
• To fulfil our responsible gaming obligations, including monitoring play patterns for signs of problem gambling and applying any self-exclusion or account restriction you request.
• To communicate with you about your account, including transaction confirmations, security alerts, and support responses.
• To send you promotional communications about hd44 offers and new games, where you have given explicit consent to receive such communications. You may withdraw this consent at any time by contacting [email protected].
• To compile anonymised, aggregate statistics about Platform usage that help us improve hd44's products and services. These statistics cannot be used to identify any individual player.
• To comply with applicable legal, regulatory, and financial record-keeping obligations.

6. Legal Bases for Processing

hd44 processes your personal data on one or more of the following legal bases depending on the specific purpose:

• Performance of a contract — processing that is necessary to fulfil the agreement between hd44 and you as a registered player, including operating your account, processing transactions, and enforcing Platform rules.
• Compliance with a legal obligation — processing required to comply with applicable law, including KYC identity verification, anti-money-laundering record-keeping, and age-verification obligations.
• Legitimate interests — processing that is necessary for hd44's legitimate business interests, such as fraud detection, platform security, and improving the quality of our services, where those interests are not overridden by your privacy rights.
• Consent — processing based on your freely given, specific, and informed consent, including the sending of direct marketing communications. You may withdraw your consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

7. Data Sharing and Disclosure

7.1 Payment Processors

To process your deposits and withdrawals, hd44 shares the minimum necessary transaction data with our payment processing partners including bKash, Nagad, Rocket, Upay, and the relevant bank. These partners receive only the data they require to execute the transaction and are contractually bound to use it for no other purpose.

7.2 Identity Verification Providers

To fulfil KYC obligations, hd44 may share your name, date of birth, and document images with accredited identity verification service providers. These providers process your data solely to confirm your identity on our behalf and are subject to strict data-processing agreements.

7.3 Game Providers

When you launch a game hosted by a third-party provider such as Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Ezugi, or Spribe, limited session data (such as an anonymised player token and wager amount) is transmitted to the provider's servers to operate the game. Your full name, contact details, and financial data are not shared with game providers.

7.4 Legal and Regulatory Disclosure

hd44 may disclose personal data to competent authorities, law enforcement agencies, or courts where we are legally required to do so, or where disclosure is necessary to prevent or investigate fraud, money laundering, or other criminal activity. We will only disclose the minimum data required to comply with such a request.

7.5 No Sale of Data

hd44 does not and will never sell, rent, or otherwise transfer your personal data to unaffiliated third parties for their own advertising, marketing, or commercial purposes. Your data is used solely to operate, secure, and improve the hd44 Platform and associated services.

8. International Data Transfers

hd44 operates primarily to serve players across Bangladesh. Where personal data is processed by third-party service providers whose servers are located outside Bangladesh — for example, cloud infrastructure providers or game studios — hd44 ensures that appropriate safeguards are in place to protect the data during transfer and at rest. These safeguards include contractual data-processing agreements that impose privacy and security obligations equivalent to those applied by hd44 directly.

If you would like more information about the specific safeguards applied to any international transfer of your personal data, please contact our Data Protection team at [email protected].

9. Data Retention Periods

hd44 retains personal data for no longer than is necessary for the purposes for which it was collected, taking into account any applicable legal retention requirements. The following indicative retention periods apply:

• Account and registration data: Retained for the duration of your active account, plus a period of five years following permanent account closure to meet financial and anti-money-laundering record-keeping obligations.
• Identity verification documents: Retained for five years from the date of verification or from the date of account closure, whichever is later.
• Transaction records: Retained for five years from the date of each transaction.
• Support correspondence: Retained for two years from the date of the last interaction in a support thread, unless the correspondence relates to a dispute or complaint that requires longer retention.
• Marketing consent records: Retained for as long as you hold an active account and for two years following account closure or withdrawal of consent.
• Anonymised usage statistics: Retained indefinitely, as they cannot be linked back to any individual.

When the applicable retention period expires, personal data is securely deleted from hd44's systems. Where immediate deletion is not technically feasible, the data is anonymised so that it can no longer identify an individual.

10. Your Data Rights

As a data subject, you have the following rights in relation to the personal data hd44 holds about you. To exercise any of these rights, please contact [email protected] with the subject line "Data Rights Request". We will respond within five business days of receiving a verifiable request.

hd44 will not charge a fee for handling a data rights request unless the request is manifestly unfounded or excessive. We may ask you to verify your identity before fulfilling a request to ensure that data is not disclosed to an unauthorised party.

11. Cookies and Similar Technologies

11.1 What Are Cookies

Cookies are small text files placed on your device by a website when you visit it. They allow the site to recognise your device on return visits and to store information about your preferences or session state. hd44 uses cookies and similar technologies such as local storage tokens on hd44.io for the specific purposes described below.

11.2 Cookies Used by hd44

• Essential session cookies: Required to keep you logged in during a session and to maintain the security of your account. These cannot be disabled without preventing you from using the Platform.
• Preference cookies: Store your language, currency display, and other UI preferences so that you do not need to re-enter them each visit.
• Analytics cookies: Used by hd44's internal analytics tools to measure aggregate usage patterns such as page views, session duration, and feature engagement. These cookies do not identify individual players and the data is used exclusively to improve the Platform.
• Responsible gaming cookies: Store information about session time reminders and cooling-off period activations to support our responsible gaming obligations.

hd44 does not use third-party advertising cookies, retargeting pixels, or social media tracking technologies on hd44.io. You will not encounter cookie-based ads for hd44 on other websites as a result of visiting our Platform.

11.3 Managing Cookies

You can control non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies on a per-site or global basis. Please note that disabling essential session cookies will prevent you from logging into your hd44 account. Instructions for managing cookies in your specific browser are available in the browser's help documentation.

12. Security Measures

hd44 applies a range of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and hd44.io.
• Encryption of sensitive data at rest within hd44's databases, including identity document images and financial records.
• Role-based access controls ensuring that hd44 staff can access personal data only to the extent required for their specific job function.
• Regular security assessments and vulnerability testing of the Platform infrastructure.
• Multi-factor authentication for administrative access to systems that hold personal data.
• Incident response procedures that include prompt notification to affected players in the event of a data breach that may affect their rights or freedoms.

While hd44 takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You also play an important role in keeping your account secure by choosing a strong, unique password and never sharing your login credentials with any third party.

13. Protection of Minors

hd44 strictly prohibits access to the Platform by individuals under the age of 21. We do not knowingly collect personal data from individuals under 21 years of age. If hd44 becomes aware that personal data has been collected from an individual who is under 21 — whether through our age-verification process or otherwise — we will immediately suspend the relevant account, delete the personal data collected, and take appropriate steps to prevent further access.

If you are a parent or guardian and you believe that a minor under your care has registered on hd44.io, please contact us immediately at [email protected] so that we can investigate and take appropriate action without delay.

14. Changes to This Privacy Policy

hd44 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we offer. Where a change is material — meaning it affects how we use your personal data in a way that may impact your rights — we will notify registered players by email to the address associated with their account at least 14 days before the change takes effect.

Minor updates, such as clarifications that do not alter the substance of any provision, will be reflected in the "Last updated" date at the top of this Policy without individual notification. We recommend reviewing this Policy periodically to stay informed about how hd44 protects your data. Your continued use of the Platform after the effective date of any amendment constitutes acknowledgement of the updated Policy.

15. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data hd44 holds about you, please contact our Data Protection team using the details below. All communications should be in English to ensure they are handled promptly by the appropriate team member.

• Email: [email protected] (plain text — not a clickable link)
• Subject line for data rights requests: "Data Rights Request — [Your Username]"
• Response time: Within five business days for data-related enquiries, Bangladesh Standard Time (BST, UTC+6)
• Live Chat: Available 24/7 through your hd44 account dashboard after login

hd44 takes all privacy enquiries seriously. We are committed to resolving any concern you raise about our data practices fairly, transparently, and within the timeframes stated above. If you remain dissatisfied following our response, you have the right to escalate your complaint through any applicable dispute resolution mechanism available to you under the laws of your jurisdiction.